1. How can I contact BROKLEN?
Email sales@broklen.online or call / WhatsApp +1 (402) 816-9859. Our customer-service hours are Monday–Saturday, 9:00 AM–5:00 PM.
2. How long does order processing take?
Orders normally take 1–2 business days to process before being handed to the carrier.
3. How long does delivery take?
After dispatch, estimated transit time is 3–7 business days. Delivery times can vary due to carrier operations, weather, holidays or other circumstances outside our control.
4. Is shipping free?
Yes. We offer free standard shipping on orders within the United States. Any shipping charge would always be shown clearly before checkout.
5. Can I track my order?
Yes, where tracking is available you'll receive tracking details once your order ships. It may take a little time to become active after the carrier scans the parcel.
6. Do you accept returns?
Yes. You can request a return within 30 days of delivery, in line with our Return & Refund Policy.
7. Are returns free?
Yes. Eligible returns are free and there is no restocking fee. Please contact us before sending anything back so we can give you the correct return instructions.
8. What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the issue. We'll arrange a replacement, return or refund in line with our Return & Refund Policy.
9. When will I receive my refund?
Approved refunds are processed within 5 business days after your return is received and inspected. Your bank or payment provider may take a few extra days to show it.
10. Can I cancel my order?
Contact us as soon as possible. We'll do our best to cancel before the order is processed or shipped. Once shipped, you can use our return process instead.
11. What payment methods do you accept?
Available payment methods are shown securely at checkout and may vary by location.
12. Are the prices shown final?
Prices and any applicable charges are shown before you pay. Please review your order summary before completing payment.
13. Do I need an account to order?
No. You can check out as a guest.
14. What if my package is delayed?
If your order hasn't arrived within the stated timeframe, contact us with your order number and we'll check the tracking and help with next steps.
15. How do I request a return?
Email sales@broklen.online with your order number and the reason for the return, and we'll send you return instructions.
16. Where should I send my return?
Please don't send returns to our business address. The correct return address is provided when your return is approved.